FAQs

You can ask the dealer to show you the "Authorised Dealer" Certificate issued by Rexello, or ask for the head office telephone number to verify the dealer’s credentials. All Rexello products will carry the Rexello name, either printed or embossed.

You need to look at the following factors before selecting the castor: Load Carrying Capacity, the floor type (which will determine the appropriate wheel material), the height required (to decide on the wheel diameter), and the top fixture method (such as top plate, kingpin, threaded pin, solid plug, or blind hole).

Most Rexello products are packed in corrugated cartons, wooden boxes, delivery sacks, or sold loose, depending on the size and variety of the castor or trolley.

The normal business practice is 30% advance payment when placing the order and the balance is paid against a Pro-forma invoice or on delivery.

Rexello insists on inspection before taking delivery to avoid future complications.

Rexello offers a lifetime warranty against manufacturing defects if mutually agreed upon, or alternatively, a six-month warranty on its products under ideal conditions (refer to the Warranty section on the website).

Castors do not wear uniformly—if one castor’s rubber wheel wears out faster than the others, replacing just that one might render the entire unit (e.g., trolley) unstable and unsafe. Additionally, differences in models or sizes among brands can lead to uneven performance. For uniformity and stability, an entire set should be changed.